Put the routine work on autopilot
Business rules and time-based automations that act on tickets, contacts, and conversations, so your team spends its time on the work that needs a human.
No-code workflows
Describe it. Ship it.
When a refund is requested, verify the order, then route to billing.
What Automations does
Rules that span the platform
Build trigger-condition-action rules that react to tickets, contacts, and conversations, then set fields, route, tag, notify, or escalate, all without code.
Time-based automations
Schedule follow-ups, escalate aging tickets, and act on SLA thresholds automatically, so nothing slips because everyone was busy.
One model, no silos
Automations read and write the same data as tickets, CRM, and AI, so a rule can act on the full customer context, not a thin slice of it.
Safe by design
Loop prevention and clear execution boundaries keep automations from cascading into each other, so rules stay predictable as you add more.
Auditable runs
Every automation run is logged, so you can see exactly what fired, why, and what it changed, which makes debugging and review straightforward.
Works with workflows and AI
Lightweight rules handle the everyday cases; hand off to no-code workflows or the AI agent when a task needs more steps or judgment.
From setup to value with Automations
Define the trigger
Choose what kicks off the automation, such as a new ticket, a field change, or a time-based condition.
Set conditions
Add no-code conditions on ticket, contact, or conversation data so the rule only runs when it should.
Choose actions
Set fields, route, tag, notify, or escalate, chaining the steps the situation calls for.
Monitor and refine
Review the audit trail of every run, then adjust conditions and actions as your process evolves.
Works with the rest of Callario
Put Automations to work.
Join the design-partner program and run honest, auditable AI support.
Supervised alpha · No credit card · You’ll never be billed for a handoff.