Every conversation, every channel, one inbox
Email, chat, web widget, social, and voice land in a single shared queue backed by one data model and one AI brain — so your team works from one place instead of switching tabs all day.
What Omnichannel Inbox does
One queue for every channel
Email, live chat, the web widget, social messages, and voice calls (early access) all flow into a single inbox with consistent triage. No per-channel tools, no context lost between them.
Full context on every conversation
Each thread carries the customer's CRM profile, identity history, past tickets, and order data — resolved automatically so agents never start cold or ask customers to repeat themselves.
AI copilot in the composer
The copilot drafts replies grounded only in your knowledge sources, shows its citations and a confidence score, and lets the agent edit before sending. Guardrails redact PII and block jailbreaks on every draft.
Real-time collaboration
See who's viewing or typing on a conversation, with a soft-lock that prevents two agents from replying at once. Mentions, internal notes, and assignment keep handoffs clean.
Mine, Unassigned, and Mentions views
Filter the queue by ownership, channel, and status with live counts so agents always know what's theirs and what's waiting. Drafts persist per conversation if you step away.
AI and human in one feed
Autonomous AI agent chats and human-handled tickets live in the same inbox. When the AI hands off, the full transcript and context come with it — and the AI mutes itself so there's no double-reply.
From setup to value with Omnichannel Inbox
Connect your channels
Bind email, the web widget, chat, and social to your workspace. Each tenant gets its own verified inbound binding and sending identity, so messages route to the right team securely.
Conversations land unified
Every incoming message becomes a conversation in the shared queue with the customer's context already attached, deduplicated, and threaded correctly.
Triage, draft, and resolve
Route to the right agent or queue, use the AI copilot to draft a grounded reply, and resolve. The AI agent can handle routine conversations end to end and hand off when it can't.
Everything stays auditable
Replies, AI drafts, citations, and handoffs are recorded on the conversation, so resolution — and any verified-resolution charge — always has a receipt.
Works with the rest of Callario
Put Omnichannel Inbox to work.
Join the design-partner program and run honest, auditable AI support.
Supervised alpha · No credit card · You’ll never be billed for a handoff.