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Omnichannel support · AI agents · One workspace

The support platform that shows its work.

Email, chat, WhatsApp, Slack, and voice in one inbox — with AI agents that resolve conversations, cite every source, and hand off to your team like professionals. You’re looking at it running.

Supervised alpha · Built for audit · No training on your data

Simulated demo workspace
MRMaya Rivera· Live chat · widget · northwind.comNorthwind Outfitters · #4512 Aria · AI agent
Hi — I ordered the Trailhead jacket (order #4512) but got a medium instead of a large. I leave on a trip Friday. Can this be fixed in time?
I can fix that, Maya. I’ve set up a free size exchange on order #4512 — a large ships today with express delivery, arriving Thursday, and I’ve emailed you a prepaid return label for the medium.
Aria · 14:02
Reply as Northwind — or let Aria keep going
[01] — Every channel

Every channel. One conversation.

Email, live chat, WhatsApp, Slack, and voice land in one inbox. Maya wrote from email last month and WhatsApp today — Callario already knows she’s the same person.

  • One timeline across every channel
  • Identities merged automatically — history intact
  • Channel-native: email reads like email, WhatsApp like WhatsApp

Inbox

five channels · one queue
3 unread
  • Maya Rivera

    typing…
    14:02
  • Jonas Weber

    We moved offices — can you update the delivery address on our account?
    13:47
  • Priya Natarajan

    Tracking says delivered, but nothing arrived at the door.
    13:31
  • Tom Okafor

    Voicemail · 00:38 — callback requested about a warranty claim.
    12:58
  • Lena Fischer

    SSO login loops back to the sign-in page for two of our team.
    12:20
  • Ava Martin

    Can I change the shipping address on order #4507 before it ships?
    11:54

maya.rivera@…+1 ••• 4407

6 of 6 · demo

[02] — AI agents

Resolves like your best agent.

Build it on your own knowledge — articles, files, URLs — and every answer cites its sources. Deploy the same agent to web, WhatsApp, and Slack.

Tone

Pick a voice — the same reply re-streams in it.

Theme

Your colors — the widget wears them.

Knowledge

Exchange Policy §2 orders.northwind.com Sizing guide.pdf
MRMaya Rivera · #4512Wrong size — exchange before a trip
Live chat
MR
Hi — I ordered the Trailhead jacket (order #4512) but got a medium instead of a large. I leave on a trip Friday. Can this be fixed in time?
Reading KB: Exchange policyMatched order #4512Cited 2 sources
Certainly, Maya. I have arranged a complimentary size exchange on order #4512: a large ships today via express delivery, arriving Thursday, and a prepaid return label has been emailed to you.
Exchange Policy §2Orders API · #4512

Professional voice — same resolution, same cited sources.

Simulated demo

The fork

Escalates like a professional.

Not every conversation should end with AI. You decide how this one ends.

What does Maya say next?

Pick one, or the story continues with the confirmation.

Maya Rivera · #4512Live chat · widget · northwind.comCASE-4512-MR
MR

Maya Rivera · 14:02

Hi — I ordered the Trailhead jacket (order #4512) but got a medium instead of a large. I leave on a trip Friday. Can this be fixed in time?

AI agent · cites its sources

I can fix that, Maya. I’ve set up a free size exchange on order #4512 — a large ships today with express delivery, arriving Thursday, and I’ve emailed you a prepaid return label for the medium.

Exchange Policy §2Orders API · #4512
MR

That fixed it — thank you! See you Thursday, jacket.

Customer confirmed · sent to the Judge for verification

Simulated demo workspace

Next: an independent Judge re-reads everything — with evidence.

Independent verification

Then an independent Judge re-reads everything.

Not the agent grading its own work. A separate LLM Judge re-reads the whole conversation against a fixed rubric — and shows its work, so a “resolved” you can’t audit never counts.

What it re-read

MR

Maya Rivera · #4512

Live chat · widget · northwind.com

CASE-4512-MR
Hi — I ordered the Trailhead jacket (order #4512) but got a medium instead of a large. I leave on a trip Friday. Can this be fixed in time?
I can fix that, Maya. I’ve set up a free size exchange on order #4512 — a large ships today with express delivery, arriving Thursday, and I’ve emailed you a prepaid return label for the medium.Exchange Policy §2Orders API · #4512
That fixed it — thank you! See you Thursday, jacket.

Customer confirmed · sent to the Judge for verification

The rubric, run on every resolution

Four fixed checks — a verdict only when they hold.

The customer’s problem is restated and addressed
Every claim in the reply is backed by a cited source
An explicit customer confirmation exists
No unresolved follow-up question remains
Verified — evidence attached

All four criteria hold — the resolution is verified with evidence attached.

Evidence attached

VerifiedCASE-4512-MR · RES-4512-MR01sha256 a3f2…c791
Outcome: ConfirmedChange

Simulated demo workspace — flip the outcome; the rubric and verdict change with it.

[03] — Proof

Every resolution leaves a record.

The Judge attaches the verdict, the cited sources, and the customer’s own words to a tamper-evident record. Not a claim — an artifact you can open.

Outcome: ConfirmedChange

VERIFIED — evidence attached · Outcome: Verified

Resolution record

RES-4512-MR01
VERIFIED — evidence attached
  • CaseCASE-4512-MR
  • ChannelLive chat
  • IntentWrong size — exchange before a trip
  • OutcomeVerified

Evidence the Judge read

If Maya writes back tomorrow with the same problem, the verdict is revoked automatically. The record stays honest.

The record is hash-chained. Try to tamper with it.

Block 1

conversation.opened

Maya R. · #4512 · Live chat

prev 0000hash 3e9f
Block 2

ai.reply.sent

2 sources cited

prev 3e9fhash 8c14
Block 3

resolution.claimed

Exchange resolved · order #4512

prev 8c14hash a3f2
Block 4

judge.verdict

VERIFIED · evidence attached

prev a3f2hash c791
Block 5

record.sealed

RES-4512-MR01 · verified

prev c791hash f60d

Deterministic demo — in the product, /v1/audit/verify runs this exact check across the full tenant history.

[04] — The platform

Built like a platform. Not a bolt-on.

Everything around the conversation ships in the box.

Visual workflow builder

Triggers, conditions, actions — the dry-run sandbox traces the path before it runs.

Governed by design

Roles, autonomy policies for AI, and a hash-chained audit log.

GET /v1/audit/verify · chain intact

Public API + webhooks

Every resolution record is an object you can fetch.

GET /v1/resolution-definitionHMAC-signed webhooks

Knowledge base

One source of truth for agents, Copilot, and the Judge.

CSAT + Reporting

Measure what got resolved — and what got verified.

Routing queues

Explainable assignment, not a black box.

Simulated product surfaces — deterministic demos, no customer data.

[05] — Early access

Support that resolves.Proof that it did.

We’re onboarding a limited group of early-access teams. Bring one channel or all five — and watch the Judge verify resolutions on your own conversations.

We’re pre-launch. No borrowed logos, no invented metrics — the product you just operated is the proof.

The case you ran, on the record.

Verified resolutionjust now
  • CaseCASE-4512-MR
  • ChannelLive chat
  • IntentWrong size — exchange before a trip
  • OutcomeConfirmed
VerdictVerified
Verified — evidence attached

Simulated demo case