One source of truth your AI can actually cite
Author, organize, and govern help content in a knowledge base built for retrieval. Callario's AI answers only from what's in here, with a citation for every claim.
What Knowledge Base does
Built for retrieval, not just reading
Articles are chunked and indexed for semantic search, so the AI agent and copilot pull the most relevant passage instead of a whole document. The same content powers your public help center and your internal answers.
Cited answers, always
Every AI response is grounded in your sources and links back to the exact articles it used. If the knowledge isn't there, the AI says so and hands off rather than guessing.
Categories, versions, and review
Organize content into categories, track revision history, and review changes before they go live. Reindexing happens automatically when you publish, so the AI never answers from stale drafts.
Internal and external in one place
Mark articles as customer-facing or agents-only. Internal runbooks fuel the copilot's suggestions while your published collection serves customers, all from a single library.
PII-aware and guardrailed
Sensitive content is redacted on the retrieval path, and grounding guardrails keep the AI from drifting beyond what your sources actually say.
Feeds every AI surface
The same knowledge base grounds the autonomous AI agent, the agent-side copilot, and workflow steps, so an answer you write once stays consistent across every channel.
From setup to value with Knowledge Base
Write and organize
Create articles, group them into categories, and set each one as customer-facing or internal. Use revision history to keep a clean audit trail of edits.
Index automatically
On publish, Callario chunks and indexes your content for semantic search, no manual configuration or embeddings work required.
Ground every answer
The AI agent and copilot retrieve the most relevant passages and attach citations, so customers and agents can verify the source in one click.
Improve from gaps
When the AI can't find an answer and hands off, you see exactly which questions lack coverage, so you know what to write next.
Works with the rest of Callario
Put Knowledge Base to work.
Join the design-partner program and run honest, auditable AI support.
Supervised alpha · No credit card · You’ll never be billed for a handoff.