See what your team and your AI actually resolve
Reporting across volume, SLAs, CSAT, and AI performance, built on one data model so the numbers reconcile instead of conflicting.
AI efficacy
Last 30 days
What Reporting & Analytics does
One data model, consistent numbers
Because tickets, conversations, CRM, and AI all share one model, your reports agree with each other. No reconciling exports from separate tools.
AI efficacy, honestly measured
Track how often the AI verifiably resolves versus hands off, with the same definitions used for billing, so performance and cost tell one story.
SLA and response insight
Monitor first-response and resolution times against your SLA policies, including pauses for on-hold tickets, so the targets reflect real handling time.
CSAT in context
See satisfaction scores tied to the conversations and resolutions that earned them, across both AI and human-handled work.
Auditable billing receipts
Every verified-resolution charge carries a receipt with the evidence behind it, so finance and support can review spend together and dispute anything in one click.
Spend visibility and caps
Track AI spend against the mandatory caps and alerts on your plan, so usage never surprises you at the end of the month.
From setup to value with Reporting & Analytics
Capture everything once
All channels, AI runs, and CRM activity write to one model as they happen, so there's no separate analytics pipeline to maintain.
Track the metrics that matter
Review volume, SLA compliance, CSAT, and AI resolution efficacy from a shared set of definitions.
Reconcile cost with outcomes
Match verified-resolution charges to the receipts and metrics behind them, so spend is always explainable.
Act on the gaps
Use AI handoff and SLA data to find coverage gaps, then improve knowledge, routing, and workflows.
Works with the rest of Callario
Put Reporting & Analytics to work.
Join the design-partner program and run honest, auditable AI support.
Supervised alpha · No credit card · You’ll never be billed for a handoff.