Ticketing that keeps the whole picture
A fast, structured ticketing core with statuses, tags, SLAs, and a rich composer — wired into the same customer data, AI, and workflows as the rest of Callario.
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Acme Co · WhatsApp → ticket
What Ticketing does
Complete ticket lifecycle
Move tickets through open, pending, on-hold, solved, and spam with status-aware behavior. SLAs pause automatically on hold so your response targets stay honest.
Rich composer with attachments
Reply with formatted text, inline structure, and file attachments. Drafts persist per ticket so an interruption never costs an agent their work.
Tags, fields, and organization
Organize with managed tags and custom fields, then filter and report on them. Structure scales from a handful of agents to hundreds without becoming noise.
Safe concurrent editing
Optimistic-concurrency control prevents two agents from overwriting each other on the same ticket — no silent lost updates when the team moves fast.
Auto-created from any channel
Tickets are created from email, chat, voice calls, and AI handoffs automatically, carrying the originating transcript and the customer's full context with them.
Connected to CRM and AI
Every ticket links to the customer's profile, identities, and history. The AI copilot can draft grounded, cited replies and workflows can act on ticket events.
From setup to value with Ticketing
Tickets come in
A ticket is created from an inbound email, chat, voice call, or AI agent handoff — deduplicated and threaded so replies stay on the right ticket.
Triage and assign
Set status, tags, and fields, then assign manually or let routing place it with the right agent or queue based on availability and skills.
Work and resolve
Reply with the rich composer and AI copilot, attach files, add internal notes, and move the ticket to solved when the customer is taken care of.
Track and report
SLA timers, status history, and tags feed reporting and analytics, giving you a clear, auditable record of how every ticket was handled.
Works with the rest of Callario
Put Ticketing to work.
Join the design-partner program and run honest, auditable AI support.
Supervised alpha · No credit card · You’ll never be billed for a handoff.