Phone support, native to your support desk
Voice is in early access: calls become tickets in the same inbox, with the same customer context and the same AI and workflows as every other channel.
Voice · AI call
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What Native Voice does
Calls become tickets
Every call is captured as a ticket in the same inbox as email and chat, so phone conversations get the same triage, ownership, and follow-up as everything else.
Shared customer context
A voice conversation carries the caller's CRM profile, identities, and history — the same context your agents see on any other channel, with no separate phone tool to reconcile.
One platform, one bill
Voice runs on the same data model, AI governance, and verified-resolution billing as the rest of Callario. No bolt-on telephony vendor, no second source of truth.
Built on Twilio
Native voice integrates with Twilio for telephony, so you're building on proven carrier infrastructure rather than something untested.
Designed alongside partners
Voice is being built with early-access design partners, so the roadmap — IVR, ACD, skills-based call routing, and a softphone — is shaped by real teams' needs.
Connected to AI and workflows
Because voice tickets live in the same system, your workflows, routing, SLAs, and reporting apply to phone support the way they do to every other channel.
From setup to value with Native Voice
Join early access
Voice is an early-access MVP. Request access to connect a Twilio number and start handling calls inside Callario.
Calls create tickets
Inbound calls are captured as tickets in the shared inbox with the caller's context attached automatically.
Handle in one place
Agents triage, assign, and resolve voice tickets with the same tools, routing, and SLAs they use for every other channel.
Grow with the roadmap
As voice matures with our design partners, capabilities like IVR, call routing, and a softphone are added on the same unified foundation.
Works with the rest of Callario
Put Native Voice to work.
Join the design-partner program and run honest, auditable AI support.
Supervised alpha · No credit card · You’ll never be billed for a handoff.