A copilot that drafts the answer your agents trust
Callario's AI Copilot sits inside the inbox and writes grounded, citable replies your agents can edit and send. Humans stay in control; the AI does the searching, drafting, and summarizing.
What AI Copilot does
Grounded reply drafts
Copilot proposes a complete answer pulled from your knowledge base and past resolutions, with citations so agents can verify before sending.
Instant context, less reading
Summarize a long thread, surface the customer's history, and highlight what matters so agents pick up any conversation in seconds.
Tone and rewrite controls
Tighten, soften, or translate a draft in one click while keeping the underlying facts grounded in your sources.
Knowledge gaps surfaced
When Copilot can't find a grounded answer, it tells the agent instead of guessing — and flags the gap so your knowledge base improves over time.
Always-on guardrails
PII redaction, grounding checks, and jailbreak detection run on every suggestion, so what reaches your agent is safe by default.
Human in the loop by design
Copilot never sends on its own. Your agent edits and approves, keeping accountability with your team.
From setup to value with AI Copilot
Open any conversation
Copilot reads the thread and the customer's history the moment an agent lands in the inbox.
Get a grounded draft
It searches your knowledge and prior resolutions and proposes a cited reply, plus a summary and suggested next steps.
Edit and send
The agent reviews the citations, adjusts tone if needed, and sends — staying fully in control of the final answer.
Works with the rest of Callario
Put AI Copilot to work.
Join the design-partner program and run honest, auditable AI support.
Supervised alpha · No credit card · You’ll never be billed for a handoff.