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For hospitality

A concierge that knows the booking.

Your AI agent answers guests on your website and WhatsApp, in English and Arabic — check-in times, house rules, amenities and the neighbourhood, from your own guides. It finds a guest’s booking in your booking system, asks the front desk for a late check-out, and turns “the AC is broken in 304” into a ticket for maintenance.

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  • Bookings found in your own booking system
  • Late check-outs a lead approves
  • English and Arabic, right to left
HHarbour HouseAI agent · online

Hi — booking HX-4821, surname Haddad. Could we check out at 2 pm on Sunday?

Thanks, Ms Haddad — I can see your stay in the Deluxe King until Sunday. Check-out is normally 12:00, so I’ve asked the front desk for 14:00 and I’ll let you know here as soon as they confirm.

Sources:Check-in and check-out

Late check-out request sent to the front desk

What Callario did

  1. Found booking HX-4821Confirmation number + last name, in your booking system
  2. Cited “Check-in and check-out”House guide
  3. Waiting for a lead to approveFront desk · 14:00 on Sunday

01A room problem

“The AC is broken.”
Maintenance knows a minute later.

A problem mentioned in a chat should never wait for someone to read the chat. The AI agent turns it into a high-priority ticket for your maintenance team with the room and the problem, tells the guest it has been reported, and brings in a person if the guest is upset.

HHarbour HouseAI agent · online

The air conditioning in 304 isn’t working and it’s really hot.

I’m sorry — that’s not the night you should be having. I’ve reported it to our maintenance team as urgent for room 304, and they’ve been told. If it isn’t sorted soon, just say and I’ll bring in the front desk.

High-priority ticket #88 for Maintenance

Behind the conversation

  1. Started “Report a room problem”Room 304 · air conditioning
  2. Ticket for the maintenance teamHigh priority
  3. Reply checked before sending

02Built for hotels

The front desk’s questions,
answered around the clock.

AI AgentOn your website, WhatsApp and Instagram — and a full-page chat link with a QR code for rooms and key cards.AI · Answers about the stay, finds the booking, and asks the front desk or maintenance for what the guest needs.Knowledge BaseCheck-in and check-out, house rules, amenities and a local guide, in English and Arabic.AI · Spots what guests ask that your guides don’t cover, and drafts the missing article from a solved ticket.Workflows & RulesLate check-out approvals and maintenance tickets, ready from the pack.AI · Describe a new process in plain language and AI drafts the workflow for you to test.Inbox & TicketingFront desk and maintenance each see their own tickets, with the whole conversation.AI · Triage reads intent, sentiment and language, so an upset guest reaches a person first.CopilotFor the conversations your front desk handles themselves.AI · Summarises the thread and drafts a reply with your house rules cited.Reporting & QAWhat guests asked, what the AI answered, and what it handed to your team.AI · Scores AI conversations against your quality rubric automatically.

03What changes

A full house, without a full inbox.

  • The front desk answers “what time is breakfast?” forty times a day.

    The AI answers it from your house guide, in the guest’s language, at any hour.

  • Late check-out requests sit in a shared inbox until someone notices them.

    The AI asks the front desk; a lead approves, and the guest hears back in the same chat.

  • A broken AC is mentioned in a chat and never reaches maintenance.

    It becomes a high-priority maintenance ticket the moment the guest says it.

  • Arabic-speaking guests wait for the one colleague who reads Arabic.

    The same agent answers in Arabic, right to left, from the same guides.

04Honest about scope

What works for your hotel today, and what isn’t built yet.

Live today

  • AI agent on your website, WhatsApp, Instagram and Messenger
  • A full-page chat link with a QR code for rooms and key cards
  • Booking lookup by confirmation number and last name, through your booking system’s API
  • Late check-out requests a lead approves, then a ticket for the front desk
  • Room problems turned into high-priority maintenance tickets
  • Guides you write for your help centre — house rules, amenities, a local guide — in English and Arabic

Not built yet

  • One-click connectors for named hotel systems — today your booking system connects through its API

05Straight answers

Before it talks
to your guests.

Does it connect to our booking system?
Through your booking system’s API. You give Callario the endpoint, and the agent finds a booking by its confirmation number and the guest’s last name — it asks for both and never guesses. There is no one-click connector for a named hotel system yet.
Can the AI change or cancel a booking?
Not on its own. It finds the booking and passes changes to your front desk with the details. If your booking system has an API for changes, you can add it as a “Call an API” action — with a teammate’s approval before anything changes.
What can guests ask it?
Anything your guides answer: check-in and check-out times, house rules, breakfast hours, amenities, parking and the local area. It answers from the articles you write, and hands over when it can’t find what the guest needs.
Can it answer in Arabic?
Yes. It replies in the guest’s language, and the widget and hosted chat page are built for Arabic, right to left.
What happens with a complaint?
The AI apologises once and hands the guest to a person — it never argues or offers compensation by itself. Payments, refunds and anything about safety or security go to your team too.
Design-partner programme · now onboarding

Put it in front of
real customers.

We’re onboarding a small group of teams ready to run their support on Callario’s AI — and to tell us where it breaks. Bring your real conversations; we’ll bring the platform and the people who build it.

Get early accessBook a demo
  • No training on your data
  • English and Arabic
  • Human takeover, any time

What design partners get

  • The whole platform, set up with youAI agent, copilot, workflows, inbox and knowledge — configured around your real conversations.
  • A direct line to the buildersTalk to the people who write the code, not a support queue.
  • A say in what ships nextYour feedback shapes the roadmap, week by week.