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For call centres

Take the pressure off the queue.

Your AI agent is the first line on your website and messaging apps. It answers the questions your team gets most from your own knowledge, and books a call back at the time the customer picks — a ticket that comes up in your callback team’s inbox at that time. Repeat contacts go to your senior team with an AI summary; overflow and after-hours tickets go where they belong.

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  • Your top questions, answered from your knowledge
  • Call backs booked at the customer’s time
  • Repeat contacts go straight to seniors
BBrightlineAI agent · online

My statement looks wrong this month and I’d rather talk it through with someone.

Of course. I can book a call back from our accounts team — would tomorrow at 10:00 suit you, on the number ending 4471?

Yes, 10 is perfect.

Call back booked for tomorrow, 10:00

What Callario did

  1. Started “Book a call back”Tomorrow 10:00 · topic: statement
  2. Ticket for the callback teamComes up at 10:00, with the number
  3. Reply checked before sending

01A repeat contact

Back within a week?
Straight to someone senior.

Nothing frustrates a customer like starting over. When someone opens a new ticket within seven days of their last one, it goes to your senior team at high priority, with an AI summary of both — so they are not passed around again.

BBrightlineAI agent · online

This is the third time I’m writing about the same router. It still drops every evening.

I’m sorry you’ve had to come back. I’m bringing in a senior colleague now, with a summary of your earlier ticket so you won’t need to repeat anything.

Omar · Senior support

Hi Lina — I’ve read both tickets. Let’s fix this properly today.

Behind the conversation

  1. Workflow “Back within a week”New ticket 5 days after #4410
  2. High priority · senior teamRouted, reason recorded
  3. AI summary of both ticketsOn the ticket for Omar

02Built for contact centres

A first line that never sleeps,
and a queue that sorts itself.

AI AgentOn your website, WhatsApp, SMS and social channels, in English and Arabic.AI · Answers the questions you get most, books call backs, and hands over when a person is asked for.Workflows & RulesRepeat-contact, queue-overflow and after-hours workflows, ready from the pack.AI · An AI summary lands on every ticket the moment it is assigned.Routing & SLAsAn overflow queue, a senior team, business hours and SLA targets.AI · Queues route on the intent, sentiment and language AI triage detects.Inbox & TicketingCall backs, handoffs and every channel in one queue, with the whole thread.AI · Triage suggests a priority from what the customer actually wrote.CopilotFor every conversation your agents handle themselves.AI · Summarises the thread and drafts a reply with your knowledge cited.Reporting & QATeam performance, SLA and CSAT, and what the AI answered or handed off.AI · AutoQA scores AI conversations and a sample of your team’s against your rubric.

03What changes

Peak hour, without the backlog.

  • Customers wait in line to ask your opening hours.

    The AI answers your top questions on chat and messaging apps, at any hour.

  • “Can someone call me back?” gets lost in a shared inbox.

    The AI books the call back at the customer’s time, as a ticket that comes up for your team at that time.

  • A customer who writes again starts over with someone new.

    Repeat contacts go to your senior team at high priority, with an AI summary of both.

  • A busy queue and after-hours messages pile up unseen.

    Overflow and after-hours workflows send them where they belong.

04Honest about scope

What works for your centre today, and what isn’t built yet.

Live today

  • AI first line on your website, WhatsApp, SMS and social channels — email in the same inbox for your team
  • Call backs booked at the time the customer picks, as tickets for your team
  • Repeat contacts within 7 days routed to your senior team, with an AI summary
  • Queue-overflow and after-hours workflows on your business hours
  • An AI briefing for whoever a ticket is assigned to

Not built yet

  • Answering phone calls — voice is not offered yet

05Straight answers

What contact-centre leads
ask us first.

Does the AI answer phone calls?
No — voice is not offered yet. The AI agent works on your website chat, WhatsApp, SMS and social channels, and books a call back that a person on your team makes.
How does a call back reach my team?
The AI agent asks for the number, a time and what it is about, the customer confirms on a card, and your callback team gets a ticket that comes up in the inbox at that time — with the number and the topic.
What counts as a repeat contact?
A new ticket from a customer who opened another one in the last 7 days. It goes to your senior team at high priority, with an AI summary of both tickets, so the customer is not passed around again.
Does it respect our opening hours?
Yes. The after-hours workflow uses the business hours on your default SLA policy, and the AI agent offers call backs inside the opening hours you give it in its knowledge.
When does the AI hand over to a person?
When the customer asks for one, after one attempt that didn’t work, and for complaints, cancellations, disputes, safety, fraud or legal matters — your handoff rules decide the rest.
Design-partner programme · now onboarding

Put it in front of
real customers.

We’re onboarding a small group of teams ready to run their support on Callario’s AI — and to tell us where it breaks. Bring your real conversations; we’ll bring the platform and the people who build it.

Get early accessBook a demo
  • No training on your data
  • English and Arabic
  • Human takeover, any time

What design partners get

  • The whole platform, set up with youAI agent, copilot, workflows, inbox and knowledge — configured around your real conversations.
  • A direct line to the buildersTalk to the people who write the code, not a support queue.
  • A say in what ships nextYour feedback shapes the roadmap, week by week.